Refund policy

At ECO-nest, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll be happy to help.

Returns
We accept returns within 7 days of delivery, provided that the product is unused, unopened, in its original packaging, and in the same condition in which it was received.

For hygiene and safety reasons, personal-care, beauty, and hygiene products that have been opened or used cannot be returned.

Damaged or incorrect orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and send us a photo of the item and packaging. We will review the issue and arrange an appropriate replacement or refund where applicable.

Non-returnable items
Opened or used personal-care and hygiene products, as well as items that are damaged after delivery due to misuse, cannot be returned.

Refunds
Once your return or refund request has been approved, we will let you know how it will be processed. Refunds will be issued according to the original payment method where applicable. For Cash on Delivery orders, we will contact you to arrange the refund.

Return shipping
If the return is due to receiving an incorrect, damaged, or defective item, ECO-nest will cover the applicable return cost. For other approved returns, the customer may be responsible for the return delivery cost.

Order cancellations
Cancellation requests should be made as soon as possible. Once an order has been dispatched, it may no longer be possible to cancel it.

If you have any questions about a return or refund, please contact ECO-nest before sending anything back.